Merchant & Resident Resource Guide
Please contact 311, the City’s Customer Service Center for most of these services.
The San Francisco 311 Customer Service Center is the primary point of contact for City and County of San Francisco government general services.
| Frequently Used Phone Numbers | |
| Abandoned vehicles | 311 |
| Animal care & control | 311 |
| Blue parking zones: handicapped placard violators | 311 |
| Building inspection information | 311 |
| Building permits | 311 |
| Bus shelters (repair/clean) | 311 |
| DPW 24-hour emergency hotline (non-911 emergencies) | 311 |
| Environmental health | 311 |
| Garbage: Golden Gate Disposal | 311 |
| Garbage: Sunset Scavenger | 311 |
| Garbage: to arrange free Norcal pick-up of oversized items | 311 |
| Graffiti Hotline | 311 |
| Hazardous waste disposal | 311 |
| Illegal dumping | 311 |
| Mobile Assistant Patrol (MAP): Homeless outreach/transportation | 431-7400 |
| Mobile Crisis Team: Mental Health | 255-3610 |
| MUNI information | 311 |
| MUNI Customer Services | 311 |
| Noise from building construction | 311 |
| Noise from street construction | 311 |
| Odor control | 311 |
| PG&E emergencies | 800-743-5000 |
| Parking enforcement (driveways, red zones, etc.) | 311 |
| Parking meter repair | 311 |
| Parking permits (residential) | 311 |
| Police, Fire, Paramedics | 911 |
| Police: non-emergency | 553-0123 |
| Public Defender’s Office | 553-1671 |
| Sewer repairs | 311 |
| Signs and banners, illegally posted | 311 |
| Spills, non-hazardous | 311 |
| Spills, hazardous or unknown | 911 |
| Street & sidewalk defects | 311 |
| Street cleaning | 311 |
| Street lighting | 311 |
| Street repairs/potholes | 311 |
| Towed cars retrieval | 311 |
| Traffic signs: knocked down or missing | 311 |
| Traffic signals: out of order | 311 |
| Tree problems | 311 |
| Water bill inquiries | 923-2420 |
| Water emergencies | 550-4911 |
| Websites | |
| www.sfgov.org | |
| www.sfdpw.org |